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Terms & Conditions

Legal Disclaimer

Mystic Woof provides dog walking and pet sitting services with a focus on compassionate, responsible care. While we are experienced animal caregivers, we are not veterinarians or certified animal behaviorists. Any suggestions or comments made by our team are based on personal experience and should not be considered professional veterinary or behavioral advice.

By booking and using our services, you acknowledge and agree to the following:

  • Mystic Woof is not liable for any injury, illness, loss, or death that may occur to your pet or property, except in cases of proven negligence.
     

  • You are responsible for providing accurate and up-to-date information regarding your pet’s health, behavior, and special needs.
     

  • In the event of an emergency, Mystic Woof will make every reasonable effort to contact you. If we are unable to reach you, we reserve the right to seek veterinary care at your expense.
     

  • You accept full responsibility for any damages or injuries caused by your pet while in our care.
     

Use of this website and our services constitutes agreement to this disclaimer and any related service terms.

 

Refund Policy

We understand that plans can change, and we strive to be as fair and flexible as possible. Our refund and cancellation policy is as follows:

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Cancellations

  • 48 hours or more notice before your scheduled appointment: Full refund or credit toward a future service.
     

  • Less than 48 hours notice: 50% refund.
     

  • Same-day cancellations or no-shows: No refund.
     

Early Returns

If you return home earlier than expected during a booked pet sitting period, no refunds will be issued for unused days. However, credit may be considered on a case-by-case basis.

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Service Interruptions

If Mystic Woof must cancel a service due to weather, emergency, or unforeseen circumstances, you will receive a full refund or the option to reschedule.

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Refund Requests

To request a refund, please contact us at info@mysticwoof.com within 5 business days of the missed or cancelled service. Refunds are typically processed within 7–10 business days.

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